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2-star hotel Check-in 14:00 · Check-out 12:00

Premier Inn Cardiff City Centre (Stadium) hotel

4.4-rated hotel with free Wi-Fi, restaurant, and smoke-free rooms near Principality Stadium, Cardiff Castle & Cardiff Bay. 282 guest reviews. Book now.

Custom House St, Cardiff CF10 1AP, United Kingdom View on map
8.8/10
Very Good Based on 350 recent guest reviews
Free Wi-Fi Restaurant Smoke-free
What recent guests emphasize

Comfortable stay with a prime city location

Guests frequently highlight the hotel’s excellent central location and comfortable beds, balanced with mixed feedback on breakfast quality and some maintenance issues.

Guests often praise

  • Convenient location close to Cardiff city centre, train station, and major attractions
  • Comfortable beds typical of the Premier Inn brand
  • Friendly, helpful, and attentive staff with exceptional service in some areas
  • Clean rooms offering good value for money
  • Easy and efficient check-in experience, including self-service kiosks

Worth knowing

  • Breakfast quality received mixed reviews, with some guests finding it undercooked or limited
  • Rooms have some maintenance drawbacks such as non-opening windows, malfunctioning shower doors, and AC turning off unexpectedly
  • Limited in-room amenities—no pool, no fitness centre, and room service available only on request
  • Laundry essentials like irons and extra towels are provided upon request at reception
  • Late check-out is not offered; however, luggage storage after checkout is available free of charge

Best for

  • Visitors seeking a central base for exploring Cardiff attractions such as Principality Stadium and Cardiff Castle
  • Budget-conscious travellers wanting comfortable accommodation with good transport links
  • Guests who value efficient check-in and friendly customer service
  • Those attending city events or festivals, benefiting from dynamic pricing and proximity
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About this property

Welcome to Premier Inn Cardiff City Centre (Stadium) hotel

Premier Inn Cardiff City Centre (Stadium) hotel is a conveniently located accommodation option in the heart of Cardiff, situated on Custom House Street close to major landmarks like the Principality Stadium and Victorian arcades. This central setting makes it a practical choice for visitors looking to explore the city's leisure and dining scene.

The property functions as a hotel, bed & breakfast, inn, and restaurant, offering free Wi-Fi and smoke-free facilities. While it does not feature amenities such as a pool or fitness center, the on-site restaurant serves guests, although some reviews suggest the breakfast experience may not meet the typical Premier Inn standard. Check-in is from 14:00, with check-out by noon.

Guest feedback reflects generally comfortable and clean rooms with the well-known Premier Inn beds, though some comments note minor issues such as inconsistent shower performance or occasional maintenance concerns. The staff receive praise for friendly and helpful service, with a few standout mentions highlighting exceptional hospitality particularly in busy periods.

The hotel’s location is ideal for exploring nearby attractions including Cardiff Castle, the National Museum Cardiff, and Cardiff Bay, all within easy reach. It also provides convenient access to Cardiff Airport and Bristol Airport, making it suitable for both leisure and business travelers who prioritize central accommodation.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Restaurant
Smoke-free

Not available at this property

Pool
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

SJ
sophie jones Apr 14, 2026
8.0

Standard premier inn, easy check in, room clean, bed comfortable. All the staff we came across were nice. The lobby & dining area looks worn out considering its a fairly new hotel and the cleanliness of the area wasn't brilliant either. Wouldn't bother with breakfast, usually enjoy a premier inn breakfast but here everything seemed undercooked, very watery scrambled egg, gooey undercooked fried eggs, mushrooms were awful. Not a massive selection of fruit, yoghurts etc like I remember. Honestly don't bother with breakfast go to spoons across the road! But overall the room was great, good value just avoid the food.

BC
Ben Calascione Apr 08, 2026
8.0

Well located hotel with those famous comfy beds. The room was an "upgrade" to premier but I have no idea what that meant. I've seen mention here of free bottled water? No idea. Pungent smell at the 16th floor lifts like someone has gone bananas with the carpet cleaner. Smell ok in the room. Small non opening window and the AC kept turning itself off. Annoying and stuffy. A nasty faded net curtain fixed in place hiding a decent view of Cardiff seems bonkers, who is going to see me on the 16th floor? At check in none of the booths were working and the nice lady at the counter spent quite a while just getting her PC working. All got done and got my key and after that was in my own. As a business traveller a step up from sofa surfing but on someone else's budget my first need arriving from a delayed train is "can anyone feed me?". All I can tell you for certain is happy hour is two cocktails for £8. I never saw or found any other information about food options and hours. So if you're a hen night looking for a pre drink you're sorted. Hungry solo travellers it's chippy lane for you. Overall my advice to the hotel is replace some of the bar promotion stuff (it was everywhere i looked) with useful info about the hotel. It gives the impression everyone in tonight is here on a bender.

BL
Ben Lee Mar 12, 2026
10

Great value Premier Inn in a fantastic location right at the bottom of the main Street in Cardiff City centre. New and modern with the usual comfortable Premier Inn rooms and beds. The price can vary hugely depending on events and demand in the city, but time it right and it's an absolute bargain. We will definitely stay again.

SF
Simon Field Mar 10, 2026
10

Great hotel for exploring Cardiff. 5 mins from train station and only 20 mins walk to marina, or 10 mins to Castle or Stadium. Rooms are clean, with nice views over the cardiff area. Staff are friendly and helpful. Excellent all round Hotel

N
Nathan Feb 16, 2026
8.0

Easy to get to if your coming via train and its walking distance of the city centre. Beds are comfy however the showers are bit of a miss, the shower door thats meant to keep the water in the bath doesn't work very well, feel like I nearly accidently flooded the room

FD
Fiona Deans Feb 10, 2026
10

Our hotel of choice when visiting Cardiff. Great location for the train station and busses to the bay. Rooms always impeccable and staff friendly and helpful. It is worth the extra few pounds for Premium Plus to get a great view of the city

ND
Natasha D'souza Jan 06, 2026
10

Budget friendly hotel. Definitely worth the money considering the location. Went for the standard room. The rooms were clean and the staff were friendly as well. Certain points: 1. They dont offer room service unless requested (which is understandable given its a budget hotel that's centrally located) 2. They kept just 1 towel in the room so had to go to reception looking for the another one. 3. They give you an iron and ironing board at the reception if you request for one. 4. They have 3 check in machines which work ok 5. They offer early check in but no late check out. This part kinda annoyed me. They should really consider offering late check outs. 6. You can leave your bags after checkout near the reception and collect is later free of charge.

KW
Keith Wilkinson Jan 04, 2026
10

The room was clean, comfortable and exactly what I'd expect from Premiere Inn (always good!). The location was perfect. However, the service was absolutely outstanding!! I'd like to mention one individual "Ashley". Initially, he was checking in an endless queue of people (due to faulty self check in desks) with smiles and professionalism. Later he was in the restaurant providing, what I can only describe as, the absolute definition of "hospitality". I've never had such good service even in far more expensive hotels. He knew all guests by name and despite a very busy restaurant gave everyone his full attention and no one had to wait for anything. I'm so impressed with the level of customer service from Ashley. Deserves to be promoted in my opinion

Location & neighborhood

Where you'll find Premier Inn Cardiff City Centre (Stadium) hotel

Cardiff, United Kingdom

Central leisure zone with the Principality Stadium, Victorian arcades & diverse dining.

  • Bristol Airport 1 hr 18 Car · 1 hr 27 Transit
  • Cardiff Airport 31 min Car · 1 hr 5 Transit
  • Exeter Airport 1 hr 59 Car · 3 hr 11 Transit
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Cardiff. Distances are rough real-world times, not straight-line.

Cardiff Castle 22,425 reviews

Cardiff Castle

Castle St, Cardiff CF10 3RB, United Kingdom

4.6 · Castle
National Museum Cardiff 10,434 reviews

National Museum Cardiff

Cardiff CF10 3NP, United Kingdom

4.6 · National Museum
Cardiff Bay 1 reviews

Cardiff Bay

United Kingdom

4.7 · Bay
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